Return and Refund Policy

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Return and Refund Policy:

Thank you for shopping at Koine Crafts! We take pride in providing high-quality handmade items and ensuring customer satisfaction. Below, you will find our Return and Refund Policy to guide you through the process of returning products for a refund:

Terms of Return:

- Customizable T-shirts: Please note that all customizable t-shirts are non-refundable. As these items are specifically tailored to your preferences and personalized, they cannot be returned for a refund. We encourage you to carefully review and double-check all design details before placing your order.

- Other Items: For all other items purchased from Koine Crafts, you have a period of 7 days from the date of receiving the product to initiate a return for a refund.

State of Return:

- All returned items must be in their original condition, unused, and in the same condition as you received them. Any signs of wear, damage, or alterations may result in the return being ineligible for a refund.

Reason for Return:

- For customizable t-shirts, returns are not applicable due to their personalized nature. However, if you encounter any issues or concerns with the t-shirt received, please do not hesitate to contact our customer service, and we will be more than happy to assist you in finding a satisfactory solution.

Process for Return:

- To initiate a return for eligible items, please contact our customer service within 7 days of receiving the product. You can reach us via email at casshackney@koinecrafts.com. Our friendly team will guide you through the return process and provide you with further instructions.

Process of Refund:

- Once the returned item is received and inspected by our team, we will process the refund. Please note that shipping and handling charges may apply and will be deducted from the refund amount.

- Refunds will be issued using the original payment method used during the purchase. The processing time for refunds may vary based on your payment provider, but we strive to complete the process promptly.

Contact Details:

- Email: casshackney@koinecrafts.com

- Business Address: Koine Crafts, 1806 6th Street, Beaver Falls, PA, 15010, USA

If you have any further questions or need assistance regarding our Return and Refund Policy, please feel free to contact us. Thank you for being a part of Koine Crafts, and we hope you enjoy our crafty creations!